Frequently Asked Questions

Everything you need to know about shopping with Ace Cards Sdn.

What is the standard shipping timeframe?

We process all orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international delivery can take between 7-14 business days depending on the destination.

How do I return an item that doesn't fit?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label.

Are your clothing materials sustainably sourced?

At Ace Cards Sdn, we prioritize quality and ethics. 80% of our current collection is made from organic cotton or recycled polyester, and we are working toward 100% sustainability by 2025.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and local bank transfers for customers within Malaysia.

How can I track my order status?

Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your package's progress.

Do you offer a size guide for your collections?

Yes, every product page features a detailed size chart with measurements in both centimeters and inches to help you find the perfect fit for your body type.